Refund Policy

Last updated: March 2025

At ClickToBill, we strive to provide the best possible service to our customers. This refund policy outlines the terms and conditions for refunds and cancellations.

1. Subscription Cancellation

Users can cancel their subscription at any time through their account settings
Access to services will continue until the end of the current billing period
No partial refunds for unused subscription time
Cancellation will prevent automatic renewal for the next billing cycle

2. Refund Eligibility

Full refund available within 14 days of initial purchase
Refund requests must be submitted through our support system
Custom development work is non-refundable
Account must not have violated our terms of service

3. Refund Process

Refunds will be processed within 5-7 business days
Money will be returned to the original payment method
Processing fees may be deducted from the refund amount
Email confirmation will be sent once refund is processed

4. Exceptions

Enterprise plans have custom refund terms
Promotional or discounted purchases may be non-refundable
Abuse of refund policy may result in account termination
Special circumstances will be reviewed on a case-by-case basis